CANCELLATION AND REFUND POLICY

Last updated date: January 24, 2023

1. GENERAL

a. This website with the URL of doctor42.com ("https://doctor42.com/") is operated by ZYNECORE GLOBAL Private Limited ("We/Our/Us").

b. We are committed to providing our customers with the highest quality Services. However, on rare occasions, the user may need to cancel an appointment or service. In such cases, we offer a refund in accordance with this Cancellation and Refund Policy ("Policy").

c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: terms of use link[MSS1] .

d. By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, You are advised not to transact on this website.

e. You may initiate the refund procedure within the following timeline and rules:

Cancellation 24 hours before the scheduled meeting, no cancellation charge will be applied, 
if cancelled within 12-24 hours before the scheduled meeting; a flat 5% of the fee will be deducted.        
If cancelled within 6-12 hours before the scheduled meeting, a flat 10% of the total fee paid will be deducted.     
If cancelled within 3-6 hours before the scheduled meeting, a flat 50% of the total fee paid will be deducted.       
If cancelled within 3 hours before the scheduled meeting, no amount will be refundable.[MSS2] 

f. Over and above the cancellation fee mentioned above, any cost incurred by the Website including applicable service charges by banks or platforms used for making the payment shall be deducted from the refund amount.

g. Please read this Policy before availing service on this Website, so that you understand Your rights as well as what You can expect from Us if You need to change your decision.

2. DEFINITIONS

a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.

b. "Customer" - means a person who avails services for consideration and does not include commercial purchases.

c. "Date of Transaction" - means the date of invoice of the service, which includes the date of renewal processed in accordance with the terms and conditions of the applicable service agreement.

d. "Website" - means this website with the URL: doctor42.com.

3. REFUNDS RULES

a. Every effort is made to service the orders placed, as per the specifications and timelines mentioned with respect to Services. If due to any unforeseen circumstances or limitations from our side, the service is not provided then such an order stand cancelled, and the amount paid by you is refunded.

b. We will not process a refund if you have placed the order for the wrong service.

c. When you make a qualifying refund request. We may refund the full amount, less any additional cost incurred by us in providing such Services.

d. Refund shall only be considered once the Customer concerned produces relevant documents and proof.

e. Once qualified, the refunds are applied to the original payment option.

f. The request for a refund of Services can be made in the following manner:

Click on My Account, select my bookings, and select the booking you placed that you wish to cancel.       
You can send an email to info@doctor42.com.[MSS3] 

4. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

a. If the amount has been deducted and the order is not confirmed, please do contact your respective bank. It takes seven (7) Business Days to reverse back the amount to your bank account.

b. If the issue has not been resolved within seven (7) Business Days, you can contact our customer care support as follows: info@doctor42.com.

5. EXEMPTIONS

a. Notwithstanding the other provisions of this Policy, We may refuse to provide a refund for a service if:

I. You knew or were made aware of the problem(s) with the service before you availed it.

II. Free Services.

III. Refund requests are placed after the refund window is closed.

b. Apart from the above, the following exemptions are applicable when it comes to the refund:

List of non-refundable services.[MSS4] 

6. YOUR DATA

The privacy of your data supplied to us during the return and refund procedure is governed by our privacy policy, which can be accessed under the following link: privacy policy link[MSS5] .

7. RESPONSE TIME

a. Refunds are normally processed within 7 Business Days after checking the veracity of the refund request.

b. The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to banks or third-party service providers.

8. CANCELLATION OF RETURN REQUEST

A request for cancellation or refund once made can be cancelled by contacting customer care at info@doctor42.com.[MSS6] 

9. REFUSAL OF RETURN OR REFUND REQUEST

We reserve the right to refuse any request for a refund if such request is not in compliance with this Policy or applicable laws.

10. CHANGES TO THIS POLICY

a. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.

b. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Refund Policy.

11. FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

12. CONTACT US

For any feedback, concern, or query, please contact us at the contact details below.

Customer Care: info@doctor42.com