This website with the URL of doctor42.com ("https://doctor42.com/") is operated
by
ZYNECORE GLOBAL Private Limited ("We/Our/Us").
We are committed to providing our customers with the highest quality Services.
However, on
rare occasions, the user may need to cancel an appointment or service. In such
cases, we offer a
refund in accordance with this Cancellation and Refund Policy ("Policy").
You are advised to read Our Terms and Conditions along with this Policy at the
following
webpage: Terms and Conditions
By using this website, you agree to be bound by the terms contained in this
Policy without
modification. If you do not agree to the terms contained in this Policy, You are
advised not to
transact on this website.
You may initiate the refund procedure within the following timeline and rules:
Cancellation 24 hours before the scheduled meeting, no cancellation charge will
be applied,
if cancelled within 12-24 hours before the scheduled meeting; a flat 5% of the
fee will be
deducted.
If cancelled within 6-12 hours before the scheduled meeting, a flat 10% of the
total fee paid will
be deducted.
If cancelled within 3-6 hours before the scheduled meeting, a flat 50% of the
total fee paid will
be deducted.
If cancelled within 3 hours before the scheduled meeting, no amount will be
refundable.[
Over and above the cancellation fee mentioned above, any cost incurred by the
Website
including applicable service charges by banks or platforms used for making the
payment shall be
deducted from the refund amount.
Please read this Policy before availing service on this Website, so that you
understand Your
rights as well as what You can expect from Us if You need to change your
decision.
DEFINITIONS
"Business Days" - means a day that is not a Saturday, Sunday, public holiday, or
bank
holiday in India or in the state where our office is located.
"Customer"- means a person who avails services for consideration and does not
include
commercial purchases.
"Date of Transaction" - means the date of invoice of the service, which includes
the date of
renewal processed in accordance with the terms and conditions of the applicable
service
agreement.
"Website"- means this website with the URL: doctor42.com.
REFUNDS RULES
Every effort is made to service the orders placed, as per the specifications and
timelines
mentioned with respect to Services. If due to any unforeseen circumstances or
limitations from
our side, the service is not provided then such an order stand cancelled, and
the amount paid by
you is refunded.
We will not process a refund if you have placed the order for the wrong service.
When you make a qualifying refund request. We may refund the full amount, less
any
additional cost incurred by us in providing such Services.
Refund shall only be considered once the Customer concerned produces relevant
documents
and proof.
Once qualified, the refunds are applied to the original payment option.
The request for a refund of Services can be made in the following manner:
Click on My Account, select my bookings, and select the booking you placed that
you wish to
cancel.
You can send an email to info@doctor42.com.
ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
If the amount has been deducted and the order is not confirmed, please do
contact your
respective bank. It takes seven (7) Business Days to reverse back the amount to
your bank
account.
If the issue has not been resolved within seven (7) Business Days, you can
contact our
customer care support as follows: info@doctor42.com.
EXEMPTIONS
Notwithstanding the other provisions of this Policy, We may refuse to provide a
refund for a
service if:
You knew or were made aware of the problem(s) with the service before
you availed it.
Free Services.
Refund requests are placed after the refund window is closed.
Apart from the above, the following exemptions are applicable when it comes to
the refund:
List of non-refundable services
YOUR DATA
The privacy of your data supplied to us during the return and refund procedure is
governed by
our privacy policy, which can be accessed under the following link: Privacy Policy
RESPONSE TIME
Refunds are normally processed within 7 Business Days after checking the
veracity of the
refund request.
The period of refund may also depend on various banking and payment channels,
and we will
not be liable for any errors or delays in a refund due to banks or third-party
service providers.
CANCELLATION OF RETURN REQUEST
A request for cancellation or refund once made can be cancelled by contacting customer
care at
info@doctor42.com
REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse any request for a refund if such request is not in
compliance with
this Policy or applicable laws.
CHANGES TO THIS POLICY
Please note that We may from time to time change the terms of this Policy and
every time
You wish to use this website, please check the Policy to ensure You understand
the terms and
conditions that apply at that time.
If you do not wish to accept the revised Policy, you should not continue to use
the Services. If
you continue to use the Services after the date on which the changes, come into
effect, your use
of the Services indicates your agreement to be bound by the new Refund Policy.
FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be
liable to
the Customer for any cessation, interruption, or delay in the performance of its
obligations by
reason beyond Our control including natural disasters, pandemics, fire, an act of God or
public
enemy, famine, plague, the action of the court or public authority, change in law,
explosion,
war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond
our
reasonable control, whether foreseen or unforeseen.
CONTACT US
For any feedback, concern, or query, please contact us at the contact details below.
Customer Care: info@doctor42.com
